Accessible Customer Service Plan

Assistive Devices

Assistive devices are permitted on our premises and our staff is trained to offer support to those that need them.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

As always, support persons are welcome on our premises, as long as they behave in the code of conduct set out for all our customers.

Notice of Temporary Disruption

If at any time someone with disabilities is not able to access our services, our staff are trained to assist in any way possible. As there is no specific equipment on hand due to the friendly design of our facilities, disruptions would be few and short. Any disruptions will be posted.

Training

John Zubick Limited provides training for all employees during their basic orientation on how to properly handle and assist customers with special needs.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing our facility. Staff will also be trained when changes are made to our plan.

Feedback Process

Customers who wish to provide feedback on the way John Zubick Limited provides goods and services to people with disabilities can either leave a comment in the designated comment box that is permanently left in the office, talk to a Manager on hand, send a letter, or e‐mail their comment to info@zubicks.com.

Modifications to this or other policies

Any policy of John Zubick Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Accessibility
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